The Architecture of Perpetual Quality
Quality is a continuous movement to strive for perfection with respect for the foundation, and a sharp eye for details that make big differences. Bringing crew members in this mindset takes more than a short one-shot training session. A culture emerges when a group of people performs it as one, regardless of position or working hours, when a group is determined to provide the highest standards of quality, while being supported by a system that motivates and directs their efforts.
We therefore invest time in our clients’ projects and goals, following the yacht or fleet in long-term programs, steering towards the highest service quality for their employers.
Program Structure
Program Lengths
The Institute offers flexible engagement models, adapted to each unique situation. Programs vary from several weeks, to months, to years, always with an eye on the most efficient strategy for our clients and their specific needs.
Core Modules
Creation and implementation of F&B service programs
- Food & beverage service is organised differently according to materials, staff and operational management. This program creates the standards according to the means at hand, or creates the new system for a new-build, or after the purchase by the new owner
- Standards and techniques implemented are based on the vessel’s definition of quality
- Designed to create comfortable dining moments at the appropriate level
Quality Culture: design & implementation
- We implement a culture of quality that stays forever with the boat, regardless the turnover rate
- Existing crew receives clear instructions on what to do and how to act
- The effects of this program transfer to other departments
Crew member coaching:
- Introduction in the Quality Culture of the vessel
- Continuous support in Quality Culture appropriation
- Follow-up on educational development, extra practice & tasks
Quality Management Consulting
- Design & Implementation of quality management standards
- Adaptation of materials, crew or management to accommodate quality improvement
- Creation of entire quality management systems